Our Office

340 w Flagler St
MIAMI, FL 33130

Information questions

Frequently Asked Questions

When will my order ship?

Shipping speeds differ depending on your location, here are the typical order time frames for orders placed Monday - Friday in the:

  • US: Orders placed before 1 pm EST are usually shipped within 24 hours, with standard delivery times ranging from 5 to 11 business days.

  • CA: Orders placed before 1 pm EST are usually shipped within 24 hours, with standard delivery times ranging from 5 to 11 business days.

  • AU: Orders placed before 1 pm EST are usually shipped within 24 hours, with standard delivery times ranging from 7 to 15 business days.

  • EU: Orders placed before 1 pm EST are usually shipped within 24 hours, with standard delivery times ranging from 7 to 15 business days.
How do I track my order?

Tracking your order is straightforward. Once your order is ready to be shipped, you'll receive an email containing a link to easily track its status. You can find the tracking page here : Order Tracking

What countries do you ship to?

We currently ship to the United States, Canada, and European Union.

What is the return policy for items purchased?

You can return most purchases up to 30 days from the date you receive them. Please keep in mind that when you're returning a product a return shipping fee may be deducted from your refund, based on your region.

Do you ship to PO Boxes, US territories, and military bases?

At this time, we don't offer shipping to PO Boxes, US territories, or military bases.

Can I cancel my order?

We can't cancel orders, but you can return an item after you've received it.

Information about us

CONTACT US FOR ANY QUESTIONS

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